pv77 Privacy Policy

1 Introduction and Scope

pv77 ("we", "us", "our", "the Platform") is committed to protecting the privacy of every individual who interacts with our online casino and sports betting platform at pv77.io. This Privacy Policy describes how pv77 collects, uses, stores, shares, and safeguards personal data in connection with the services we provide to players in Bangladesh and elsewhere.

This policy applies to all visitors to pv77.io, registered account holders, players who engage with our games or betting products, individuals who contact our customer support team, and anyone who communicates with us via email, WhatsApp, or other channels. It covers data collected through our website, mobile-optimised platform, and any related digital touchpoints operated by pv77.

By registering an account on pv77 or by continuing to use our Platform after this policy has been made available to you, you acknowledge that you have read and understood how your personal data will be handled as described herein. If you do not agree with any aspect of this Privacy Policy, you should discontinue use of the Platform and contact us to close your account.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, all of which together govern your relationship with pv77.

2 Data Controller Information

For the purposes of applicable data protection law, pv77 acts as the data controller in respect of personal data collected through the pv77.io platform. As the data controller, pv77 determines the purposes and means by which your personal data is processed.

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information is being handled, you may contact our dedicated data protection team using the details set out in Section 16 of this policy.

pv77 is committed to complying with all applicable data protection legislation and to maintaining high standards of transparency with respect to how player data is used across the platform.

3 Personal Data We Collect

pv77 collects personal data in several categories, depending on how you interact with our Platform. The following table summarises the types of data we may hold about you:

pv77 does not intentionally collect or process sensitive special-category personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information unless specifically required for responsible gaming interventions and only with your explicit consent.

4 How We Collect Your Data

pv77 collects personal data through the following methods:

• Direct Interactions: Data you provide when creating an account, submitting KYC documents, making deposits or withdrawals, contacting support, or completing any on-platform forms.
• Automated Technologies: When you visit pv77.io, our servers automatically log technical data including your IP address, browser fingerprint, device identifiers, and session activity. This data is captured via server logs, cookies, and similar tracking technologies.
• Payment Processors: When you transact via bKash, Nagad, Rocket, or Upay, our payment processing partners share transaction reference data with pv77 to confirm successful deposits and to enable withdrawal processing. pv77 does not receive or store your full mobile banking PIN or password.
• Identity Verification Partners: Where KYC verification is performed with the assistance of a third-party verification service, that partner may share identity confirmation results with pv77.
• Third-Party Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming may transmit aggregated gameplay data (rounds played, wager amounts, game outcomes) to pv77 for account management and responsible gaming monitoring purposes.
• Publicly Available Sources: In cases of fraud investigation or compliance review, pv77 may verify information against publicly accessible records.

5 Legal Basis for Processing

pv77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to open and maintain your account, process transactions, and deliver the gaming and betting services you have contracted with us for.
• Legal Obligation: Processing necessary for pv77 to comply with anti-money laundering (AML) requirements, Know Your Customer (KYC) regulations, financial record-keeping obligations, and responses to lawful requests from authorities.
• Legitimate Interests: Processing carried out for purposes of fraud prevention, platform security, responsible gaming monitoring, service improvement, and aggregate analytics — where these interests are not overridden by your own privacy rights.
• Consent: Processing of your data for direct marketing communications (promotional emails, SMS, WhatsApp messages about bonuses and offers) is carried out only where you have given us your explicit opt-in consent. You may withdraw this consent at any time as described in Section 12.

6 How We Use Your Personal Data

pv77 uses the personal data it holds for the following purposes:

• Creating, verifying, and managing your player account.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods.
• Conducting identity verification and age confirmation to satisfy KYC and AML compliance requirements — including confirming that all players are aged 21 or over.
• Detecting, investigating, and preventing fraudulent transactions, collusion, bonus abuse, and other prohibited activities as set out in our Terms & Conditions.
• Providing customer support and resolving disputes or complaints submitted via email, live chat, or WhatsApp.
• Monitoring gameplay activity for responsible gaming purposes, including identification of problem gambling indicators.
• Personalising your platform experience, including game recommendations and targeted promotions where you have consented to receive them.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and policy updates.
• Complying with legal, regulatory, and court-ordered obligations, including the retention of financial records for statutory periods.
• Conducting internal analytics to improve the performance, design, and content of pv77.io.

7 Sharing Your Data with Third Parties

pv77 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share limited personal data only in the following circumstances and only to the extent strictly necessary:

• Payment Processors: bKash, Nagad, Rocket, Upay, and other payment partners receive only the minimum transactional data required to process your deposit or withdrawal.
• Identity Verification Providers: Third-party KYC partners may receive identity document images and personal details for the sole purpose of verifying your identity. All such partners are bound by strict confidentiality and data protection agreements.
• Game Content Providers: Game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive a unique player token and session data necessary to launch and record game sessions. They do not receive your full personal profile.
• Legal and Regulatory Authorities: pv77 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by a valid legal obligation, court order, or lawful request. pv77 will notify you of such disclosures where permitted by law.
• Professional Advisors: Our legal counsel, auditors, and compliance consultants may access limited personal data under strict professional confidentiality obligations.
• Business Transfers: In the event that pv77 undergoes a merger, acquisition, or asset sale, player data may be transferred to the successor entity, subject to the same privacy protections described in this policy. Players will be notified of any such transfer in advance.

8 Cookies and Tracking Technologies

pv77 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your session and preferences, and to gather analytics data that helps us improve the user experience.

The main categories of cookies used on pv77.io are:

• Strictly Necessary Cookies: Essential for the Platform to operate. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language settings and display options. Disabling these cookies may reduce the quality of your experience on the Platform.
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors use pv77.io, including which pages are visited most frequently, where users encounter errors, and how long sessions last. This data is used solely to improve the Platform.
• Marketing and Personalisation Cookies: Used, with your consent, to deliver promotional content relevant to your interests and gaming activity. You may opt out of these at any time through your account settings.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may impact the functionality of the pv77 Platform.

9 Data Retention

pv77 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, including to satisfy our legal, regulatory, and contractual obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five years following account closure, to satisfy financial record-keeping and AML compliance requirements.
• Transaction Records: Deposit and withdrawal records are retained for a minimum of five years in line with applicable financial regulations.
• KYC Documents: Identity verification documents are retained for the minimum period required by law, typically five years from the date of verification.
• Communications and Support Records: Customer support communications are retained for a minimum of two years to enable resolution of future disputes or regulatory enquiries.
• Marketing Preferences: Opt-in records and consent logs are retained for the duration of your marketing subscription and for two years thereafter as evidence of your consent.
• Technical and Device Data: Session logs and IP data are typically retained for 12 months, unless required for longer by an ongoing security or fraud investigation.

When personal data is no longer required, pv77 will securely delete or anonymise it in accordance with our internal data disposal procedures.

10 Data Security Measures

pv77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and pv77 servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including KYC documents and financial records, is stored in encrypted form in access-controlled database environments.
• Access Controls: Access to personal data within pv77 is strictly limited to authorised personnel who require it to perform their specific job functions. All access is logged and audited.
• Two-Factor Authentication: pv77 internal systems employ multi-factor authentication to prevent unauthorised staff access to player data.
• Regular Security Audits: pv77 conducts periodic independent security assessments to identify and remediate vulnerabilities in our infrastructure and data handling processes.
• Incident Response: In the event of a confirmed data breach affecting your personal data, pv77 will notify affected players and relevant authorities within the timeframes required by applicable law.

While pv77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for immediately reporting any suspected unauthorised account access to our support team.

11 Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data pv77 holds about you:

• Right of Access: You may request a copy of all personal data pv77 holds about you, including the categories of data processed, the purposes of processing, and details of any third parties with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to overriding legal retention obligations.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your personal data, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, though pv77 may be entitled to continue processing where it can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of these rights, please contact pv77 using the details in Section 16. pv77 will respond to all verified data rights requests within 30 calendar days of receipt. In complex or high-volume cases, this period may be extended by a further 30 days, with prior notification to you.

12 Marketing Communications

With your consent, pv77 may send you promotional communications about bonuses, seasonal offers, new game releases, and platform updates. These communications may be delivered via email, SMS, or WhatsApp.

You may opt in to marketing communications during account registration or at any time through your account settings. You may opt out of receiving marketing communications at any time by:

• Updating your communication preferences in your pv77 account settings.
• Clicking the unsubscribe link included in any promotional email.
• Contacting our support team at [email protected] and requesting removal from all marketing lists.

Please allow up to 5 business days for your opt-out request to take full effect across all communication channels. Opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, security alerts, or important policy updates — these will continue to be sent as they are necessary for the operation of your account.

13 Children and Minors

pv77 is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. If you are under 21, you must not create an account on, or use, the pv77 Platform.

If pv77 discovers that personal data has been collected from an individual who was under 21 at the time of registration, we will immediately suspend the relevant account, delete all associated personal data, and forfeit any account balance in accordance with our Terms & Conditions.

14 International Data Transfers

pv77 operates as an international online gaming platform. As a result, your personal data may be processed by our technical infrastructure, game content providers, or identity verification partners in locations outside of Bangladesh. Where such transfers occur, pv77 takes steps to ensure that adequate data protection safeguards are in place, including:

• Entering into data processing agreements with all international recipients of personal data that require them to apply equivalent levels of protection to those described in this Privacy Policy.
• Only transferring data to service providers in jurisdictions with recognised levels of data protection.
• Implementing standard contractual clauses where required to ensure lawful cross-border data transfers.

By using the pv77 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside of Bangladesh as described above.

15 Changes to This Privacy Policy

pv77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email or by posting a prominent notice on the Platform.

The revised Privacy Policy will display the updated effective date at the top of the document. Your continued use of the pv77 Platform following the effective date of any revision constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

16 Contact and Data Requests

For any questions, concerns, or formal requests relating to this Privacy Policy or the personal data pv77 holds about you, please contact our data protection team using the details below. All data rights requests must be submitted in writing and will require identity verification before we can action them.

• Email: [email protected] — subject line: "Privacy Request – [Your Username]"
• WhatsApp: +880 1700 000000
• Response Time: Within 30 calendar days of receipt of your verified request
• Support Hours: 24 hours a day, 7 days a week

pv77 is committed to resolving all privacy enquiries fairly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to an appropriate supervisory authority under applicable law.